Privacy Policy

1. Overview

This policy explains what personal data Hyphavel, operated by LUNAVEX LLC, collects when you use hyphavel.com or place an order, why we collect it, and the rights you have over it. We collect only what we need to run the shop, and we never sell your data.

2. What we collect

• Order details — name, delivery and billing address, email and phone, and the items you buy.
• Payment data — handled by our payment provider. We do not store full card numbers on our servers.
• Account & contact — any message you send us and, if you subscribe, your email address.
• Technical data — basic analytics such as pages viewed and device type, used to keep the site working and improve it.

3. How we use it

We use your data to process and deliver orders, provide grow-kit and customer support, send the newsletter where you have opted in, prevent fraud, and meet our legal and accounting obligations. Our lawful bases are performance of a contract, your consent (for marketing), and our legitimate interests in running the business securely.

4. Cookies

We use essential cookies to keep your cart and language preference working, and limited analytics cookies to understand usage. Your selected language is stored locally in your browser. You can clear or block cookies in your browser settings; essential functions such as the cart may not work without them.

5. Sharing

We share data only with the providers needed to fulfil your order — our payment processor, delivery carriers and email/IT services — and only as far as required. These providers act on our instructions. We may disclose data if required by law. We do not sell or rent personal data to third parties.

6. Retention

We keep order and accounting records for as long as required by tax and commercial law, and other data only as long as needed for the purpose it was collected. Newsletter data is kept until you unsubscribe.

7. Your rights

Subject to applicable law, you may request access to your data, correction, deletion, a portable copy, or restriction of processing, and you may object to processing or withdraw marketing consent at any time. To exercise any of these, email hello@hyphavel.com. You may also complain to your local data-protection authority.

8. Security

We use appropriate technical and organisational measures to protect your data, including encrypted connections at checkout. No method of transmission is completely secure, but we work to keep your information safe.

9. Contact

For any privacy question, contact the data controller, LUNAVEX LLC, at hello@hyphavel.com. The definitive entity and registration details will be published here once finalised.